Kathmandu, November 14, 2026 — The Health Insurance Board has made it compulsory for insured households to update the Know Your Customer (KYC) details of every family member before renewing their health insurance coverage.
In a public notice, the board said the verification process must be completed before an insurance renewal can proceed. The requirement applies to all family members covered under a household's health insurance policy.
Following the new arrangement, direct renewal services through digital payment platforms, including ConnectIPS, eSewa and Khalti, have been temporarily suspended.
The board has asked insured individuals to visit its official Health Insurance Board (HIB) e-portal and update the KYC information of all family members. They must also update their previous insurance records through the portal before proceeding with renewal.
The new requirement means policyholders will need to complete the online information update process rather than relying on direct renewal through the listed digital payment services.
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